VerifyHuman Terms of Use

Please read Sections 11–14 (disclaimers, limitation of liability, and indemnification) carefully. By creating an account, integrating the SDK, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• Service — VerifyHuman, including the hosted verification API, dashboard, documentation, webhooks, MCP server, and the client SDK/widget, at verifyhuman.riwi.com and vhuman.riwi.com.
• SDK — the VerifyHuman client library/widget you embed to run verifications.
• Respondent — an end user who completes a VerifyHuman check within your survey or application.
• Verification — a single completed check that returns a verdict.
• Customer Data — data you provide or that is processed on your behalf, including Respondent verification data.

2. The Service and licence

Subject to these Terms and payment of applicable fees, RIWI grants you a limited, non-exclusive, non-transferable, revocable licence to access the Service and to embed and use the SDK on properties you own or control, solely to verify Respondents in your own surveys or applications. We may update or change the Service and SDK over time; we maintain the SDK under semantic versioning and publish a changelog.

3. Accounts

You must provide accurate registration information and keep it current. You are responsible for your account, your users, and your API keys, and for keeping credentials confidential. Authentication is provided through our identity provider (Auth0). Notify us promptly at [email protected] of any unauthorized use. You are responsible for all activity under your account and keys.

4. Plans, fees, and billing

The Service is offered on the following plans (current pricing; subject to change on notice per Section 18):

• Annual prepay is available at a discount (currently 18%). Unlimited seats and projects are included on every plan.
• Overage is metered and billed in arrears through Stripe. Each plan locks its per-Verification rate for included and overage usage.
• Taxes are your responsibility and are added where required.
• Auto-renewal. Paid subscriptions renew automatically unless cancelled before the renewal date; cancellation takes effect at the end of the current period.
• Non-payment. If a charge fails, we may retry, send dunning notices, and suspend or downgrade after a reasonable cure period.
• Refunds. Fees are non-refundable except where required by law or stated in an order form. Payments are processed by Stripe; we do not store full payment-card details.

5. Trial

Trial access is provided “as is” for evaluation, for the stated period and volume. We may modify or discontinue trials, and trial data may be deleted after the trial ends if you do not convert to a paid plan.

6. Acceptable use

You will not, and will not permit anyone to:

• use the Service unlawfully, or to harass, surveil, or harm any person;
• deploy verification to Respondents without providing the privacy notice and obtaining the consent required by law (Section 7);
• attempt to re-identify any Respondent, or use the Service to build a biometric-identification or surveillance system;
• reverse engineer, decompile, or extract source code, models, or thresholds from the SDK or Service, except where that restriction is prohibited by law;
• use the Service to develop a competing product, or resell or sublicense it except as expressly permitted;
• circumvent rate limits, security, or usage metering, or load-test the Service without authorization;
• upload malware, or send images, video, or biometric data of a person in violation of these Terms or law;
• misrepresent VerifyHuman results to Respondents or third parties.

We may suspend access to address a material risk to the Service or a violation of this Section.

7. Respondent consent and data protection (important)

VerifyHuman processes Respondent verification data as your processor; you are the controller/business for that data and decide why the check runs. As a condition of using the Service, you agree that you will:

• provide Respondents with a clear privacy notice describing the verification and that biometric (face-geometry) and technical signals are processed;
• obtain all consents required by applicable law, including biometric consent under laws such as the Illinois BIPA and explicit consent under the GDPR where it applies; and
• have a valid legal basis for the processing you direct, and not deploy the Service to children without legally required consent.

The Service shows a mandatory biometric-consent checkbox before any camera-based step; this is a baseline and does not replace your own notice and consent obligations. Our handling of personal information is described in the Privacy Policy. Our data processing terms (covering subprocessors, security measures, international transfers, and data-subject assistance) are made available to customers on request and as part of an Enterprise order form, and apply where you process personal data through the Service.

8. Intellectual property

RIWI and its licensors own all rights in the Service, the SDK, our models, thresholds, documentation, and the “VerifyHuman” and “RIWI” marks. No rights are granted except the limited licence in Section 2. If you give us feedback, you grant us a perpetual, royalty-free licence to use it. The SDK runs on third-party components (e.g., on-device face-mesh and inference libraries delivered via content-delivery networks), subject to their respective licences.

9. Service performance, beta features, and accuracy

• No guarantee of fraud elimination. VerifyHuman reduces, but cannot eliminate, fraudulent or non-human responses. Any published performance figures (e.g., bot-detection or false-positive-rate targets) are targets validated periodically, not warranties, and actual results vary.
• Fail-open behaviour. By default the Service fails open and flags, rather than silently rejecting, when a check cannot complete; you can configure fail-closed where supported. You are responsible for how you act on a verdict.
• Beta features. Features marked beta (including demographic estimation) may change or be withdrawn and should not be the sole basis for a consequential decision; demographic outputs are estimates, not identity.
• Availability. We aim for high availability but do not guarantee uninterrupted or error-free operation except as set out in an applicable order form or SLA.

10. Your responsibilities for your deployment

You are solely responsible for your surveys and applications, your relationship with Respondents, the lawfulness of the processing you direct, your accept/reject decisions, and your compliance with the laws that apply to you. VerifyHuman provides a signal; the decisions you make with it are yours.

11. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICE AND SDK ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND RIWI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL DETECT ALL FRAUD OR NON-HUMAN ACTIVITY OR BE UNINTERRUPTED, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (b) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO RIWI IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You will defend, indemnify, and hold harmless RIWI and its affiliates, officers, and employees from any third-party claim arising out of: (a) your use of the Service; (b) your surveys, applications, and Customer Data; (c) your failure to provide required Respondent notices or obtain required consents (including biometric consent); or (d) your violation of these Terms or applicable law. We will notify you, give you control of the defense (with our right to participate), and reasonably cooperate.

14. Confidentiality

Each party may receive the other’s confidential information and will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need to know and are bound by similar obligations, or as required by law. This does not apply to information that is public, independently developed, or rightfully received from a third party.

15. Term, suspension, and termination

These Terms apply while you use the Service. Either party may terminate for the other’s material breach not cured within 30 days of notice. We may suspend for non-payment (after a cure period) or a serious security or legal risk. You may close your account at any time. On termination: your licence ends; you stop using the SDK; outstanding fees become due; and we delete or de-identify your data as described in the Privacy Policy and our data processing terms, except where retention is legally required. Sections that by their nature should survive (e.g., 8, 11–14, 16, 17) survive termination.

16. Compliance with laws

Each party will comply with the laws applicable to it, including export-control, sanctions, anti-corruption, and data-protection laws. You will not use the Service in violation of any embargo or in a sanctioned territory, and you confirm you are not a restricted party.

17. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, except that either party may seek injunctive relief in any court of competent jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

18. Changes to the Service and these Terms

We may modify the Service or these Terms. For material changes to the Terms, we will provide reasonable advance notice (e.g., email to account owners or an in-product notice) before they take effect. Continuing to use the Service after the changes take effect constitutes acceptance; if you do not agree, stop using the Service before the effective date.

19. General

These Terms (with the Privacy Policy, our data processing terms, and any order form) are the entire agreement between the parties and supersede prior agreements on this subject. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control (force majeure). If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. Nothing here creates a partnership, agency, or joint venture.

20. Notices and contact

Legal and contractual notices to RIWI must be sent in writing to:

RIWI Corp — Attn: Travis Campbell, Corporate Secretary
33 Bloor Street East, 5th Floor, Toronto, Ontario M4W 3H1, Canada
Email: [email protected]

Privacy matters: Neil Seeman, Chief Privacy Officer — [email protected], tel 416.205.9984 (see the Privacy Policy).